GENERAL SALES TERMS
Confirmation, price and terms of payment
1) Confirmation of order: The pro forma invoice or the invoice sent to the customer will be considered as a confirmation. If there is no modification or cancellation within 8 days from the date of issue, that confirmation will be worth the customer’s consent. After crossing this timeframe, BHUTAN TEXTILES is not obliged to accept a modification, refusal or a partial or total cancellation of the order.
2) Purchase order: The minimum order is 700 euros. A down payment of 50% is requested as advance for the first order. The balance is due before delivery including transportation cost and bank charge.
3) The transportation & logistic costs from Bhutan to the client place is not including in the price given and is at the entire charge of the customer.
4) The exchange rate used to calculate the euros price is given for the current season. Each new season it will be reevaluated.
The delivery period is given as an indication and is not contractual. Any delay would not lead to the cancellation of the order, nor give the right for penalties, indemnities or damages and interest.
The photographic documents, specifications and catalogues are handed as an indication and are not contractual.
Some of our products are made with completely natural components, handcrafted, and some are naturally dyed. Consequently, they are subjected to variations of size, aspect and color. Placing an order of these products implicates an acceptation of these variations.
The complaints concerning the apparent defects of our products should reach us in writing by registered mail within 8 days from delivery. In case of damage or missing products, it requires the recipient to make all the necessary statements and confirm its reservations by extra judicial process or by registered letter with acknowledgement of receipt to the carrier within 8 days after receiving the goods.